How We Collect Your Information
1. We collect your personal information when you interact with us or use our services, such as when you use our website to place an order. We also look at how visitors use our site, to help us improve our services and optimise customer experience.
2. We collect information on:
• When you place an order with us and during the order process (including for payment and order delivery); and
• When you contact us directly via email, phone, post or message.
Information That We Collect From You
As part of our commitment to the privacy of our customers and visitors to our website more generally, we want to be clear about the information we will collect from you.
1. When you visit the website or make an order through the website, you are asked to provide information about yourself including your name, contact details, delivery address, order details and payment information such as credit or debit card information.
2. We also collect information about your usage of the website and information about you from any messages you post to the website or when you contact us or provide us with feedback, including via e-mail, phone or message.
Use Of Your Information
1.We will only process the data we collect about you if there is a reason for doing so. If that reason is permitted under data protection law we will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so.
2. Where we need to in order to provide you with the service you have requested or to enter into a contract, we use your information:
• To enable us to provide you with access to the relevant parts of the site;
• To supply the services you have requested;
• To enable us to collect payment from you;
• To provide you with a receipt, if you ask us to send this to you electronically; and
• To contact you where necessary concerning our services, such as to resolve issues you may have with your order.
3. We also process your data where we have a justifiable reason for doing so— for example personalisation of our service, including processing data to make it easier and faster for you to place orders. We have listed these reasons below:
• To improve the effectiveness and quality of service that our customers can expect from us in The future;
• To enable our enquiries team to help you with any enquiries or complaints in the most efficient way possible;
• To contact you for your views and feedback on our services and to notify you if there are any important changes or developments to the site or our services;
• To analyse your activity on the site so that we can administer, support, improve and develop our business and for statistical and analytical purposes and to help us to prevent fraud;
• To enforce our contractual terms with you and any other agreement and for the exercise or defence of legal claims and to protect the rights of The Jazz Hop Café;
4. Where we are under a legal obligation to do so we may use your information to:
• Create a record of your order(s); and
• Comply with any legal obligation or regulatory requirement to which we are subject.
Retention Of Your Information
1. We will not retain your information for any longer than we think is necessary.
2. Information that we collect will be retained for as long as needed to fulfill the purposes outlined in the ‘use of your information' section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.
3. When determining the relevant retention periods, we will take into account factors including:
• Our contractual obligations and rights in relation to the information involved;
• Legal obligation(s) under applicable law to retain data for a certain period of time;
• Statute of limitations under applicable law(s);
• (Potential) disputes; and
• Guidelines issued by relevant data protection authorities.
4. Otherwise, we securely erase your information where we no longer require your information for the purposes collected.
Disclosure Of Your Information
1. Sharing your information with third parties
We share your information with third party service providers. The types of third party service providers whom we share your information with may include:
• Payment providers (including online payment providers and fraud detection providers): for The purposes of providing services to us, for example when they process information such as credit card payments for us, provide support services to you or carry out fraud checks for us;
• IT service providers (including cloud providers): for the purposes of data storage and analysis; and
• Marketing and advertising partners: so that they can ensure that you see advertising which is more relevant to you and send you email marketing on our behalf.
Your information may be processed by a third party in order to maintain the functionality of our website and database.
We also use services offered by Google, Facebook, Instagram and other similar social media platforms to better tailor our marketing communications and for targeted advertising. As part of this process, some personal information, such as your email address, is provided to the relevant third party, however for security purposes this data is “hashed” prior to being shared. Hashing is a process of identity masking or “pseudonymisation” which means we do not disclose your email but still enables linking between your social media presence and our website. Your personal information may be transmitted to countries outside of the EEA, such as the United States for certain service providers such as and Facebook.
If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.
We may also share your information:
• If we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation or regulatory requirement. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention;
• In order to enforce our contractual terms with you and any other agreement;
• To protect the rights of The Jazz Hop Café; and
• With such third parties as we reasonably consider necessary in order to prevent crime. e.g. the police.
1.We adopt robust technologies and policies ensure the personal information we hold about you is suitably protected.
2. We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.
3. Unfortunately. The transmission of information via the Internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
1. Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact us using the contact details set out above. For additional information on your rights please contact your data protection authority and see below.
2. The right to be informed. You have the right to be provided with clear, transparent and understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.
3. The right of access. You have the right to obtain access to your information (if we're processing it). This will enable you, for example to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch (see Contact Details).
4. The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us (see Contact Details).
5. The right to erasure. This is also known as ‘the right to be forgotten’ and in simple terms, enables you to request the deletion or removal of certain information that we hold about you by contorting us (see Contact Details).
6. The right to restrict processing. You have rights to ‘block' or 'suppress' further use of your information. When processing is restricted we can still store your information, but will not use it further.
7. The right to data portability. You have the right to obtain your personal information in an accessible and transferrable format so that you can re-use it for your own purposes across different service providers. This is not a general right however and there are exceptions. To learn more please get in touch (see Contact Details).
8. The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority.
9. The right to withdraw consent. If you have given away your consent to anything we do with your information (i.e. we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time. You can do this by contacting us (see Contact Details). Withdrawing consent will not however make unlawful our use of your information while consent had been apparent.
10. The right to object to processing. You have The right to object to certain types of processing, including processing for direct marketing and profiling. You can object by changing your marketing preferences or disabling cookies as set out in sections 7 and 8 above
If you're not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, please contact us at .